3.3.4 Notes on using web browsers

(1) Notes on Internet Explorer settings

• Make sure that the latest security updates have been applied.

• When using Navigation Platform, we recommend that you set the text size in your web browser to Medium or smaller. If you use a larger text size, some text might not fit in the window.

• In the settings for temporary Internet files, we recommend that you select Automatically as the option for checking for newer versions of stored pages. If you select another option, images might not be displayed correctly.

• Make sure that the Compatibility View button is disabled in your web browser. If you enable this button, the window contents might not be displayed correctly.

• Some scripts associated with Navigation Platform might not work in certain environments. In this situation, review the settings on the Security tab of the Internet Options dialog box as needed, and add the URL for Navigation Platform to the list of trusted sites. Note that changing these settings results in a lower security level.

• Select Enable for the following security settings in the Internet Options dialog box of your web browser. If you do not enable these settings, some windows and functions of Navigation Platform will not work as intended.

  • Binary and script behaviors

  • Active scripting

  • Allow paste operations via script

• Web browsers will sometimes fail to display an external website specified in an inline frame part. Whether an external website is displayed depends on the configuration of the website.

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(2) Notes on Internet Explorer operation

• Do not log in to Navigation Platform from multiple accounts on the same PC.

• Do not use multiple Operational Content Editing Windows on the same PC.

• Do not use the Back button in your browser when working in Navigation Platform. The information displayed after doing so might not be current.

• Do not use the F5 key or the Refresh button to refresh your browser window while an Operational Content is executing. This will cause any data you have input to be lost, and it might prevent Navigation Platform from working properly.

• If you enter more than 1,024 characters in a text box, part of the character string might not be visible on screen. We recommend that you specify a value less than 1,025 as the maximum number of characters that can be entered in a text box.

• If the message shown below appears while you are using your web browser, click the Cancel button to allow the browser to continue running scripts. If you click the OK button and abort the script, Navigation Platform might not work correctly.

  A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?

• If the message shown below appears while you are using your web browser, wait until the action that is in progress finishes. Do not click the Recover webpage button. If you click the Recover webpage button to interrupt the current action, Navigation Platform might not work correctly.

  host-name is not responding.

• In some cases, the message in a message dialog box might extend beyond the bottom of the screen, making the OK button inaccessible. In this situation, you can use one of the following methods to close the message dialog box:

  • Click the × button at the top right of the message dialog box.

  • Make sure that the message dialog box is the active window, and press the Enter or Esc key.

• To close your web browser, use the Close or Cancel button in the Navigation Platform window, not the × button at the top right of the browser window. However, if a print preview is displayed in your web browser when you click the Close button, the screen might become blank or the window might not close. In this case, use the × button to close the browser window.

• If you use the × button to close a print preview window in your web browser, you might become unable to close the window you were trying to print. In this case, use the × button to close the window you were trying to print.

• When closing an Operational Content Editing Window or Operational Content Execution Window, use the Close or Logout button in the Navigation Platform interface, not the × button at the top right of the browser window. If you close your web browser without logging out, any cached data or data that has not been saved will be discarded. However, if a print preview is displayed in your web browser when you click the Close button, the screen might go blank or the browser might not close. In this case, use the × button to close the browser window.

• If you use the same web browser instance used for the previous Navigation Platform session to continue working in Navigation Platform, Windows might output the following warning message:

  Out of Virtual Memory. Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help.

  If you encounter this message, close your web browser and then open it again.

• If your web browser displays an error message or buttons become unresponsive, close the window you are using, log in again, and then repeat the operation you were performing. If the problem re-occurs, contact maintenance personnel.

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(3) Notes on using Internet Explorer 8 and Internet Explorer 9

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(4) Notes on OS settings

Navigation Platform does not support the supplementary Unicode characters included in the JIS X 0213 standard that extends the range of characters available in Windows Vista and later Windows OSs.

Navigation Platform does not support the following characters:

• Characters outside the Basic Multilingual Plane (BMP)

• Characters whose Unicode code point is within the range from U+10000 to U+10FFFF

• Characters represented by UTF-16-encoded surrogate pairs

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(5) Notes on Mobile Safari settings

• Set JavaScript to ON.

• Disable private browsing mode. If private browsing mode is enabled, Navigation Platform operation might become unstable.

• Set Block Cookies to Allow from Websites I Visit or Always Allow. Note that using the Always Allow setting lowers the security level.

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(6) Notes on Mobile Safari operation

• If the Print menu is displayed in Mobile Safari when viewing an Operational Content Execution Window, the operation of Navigation Platform when you click the Print menu is not guaranteed.

• If Navigation Platform has not responded to an action within at least 10 seconds, reload the page and repeat the action.

• If a message appears indicating that a communication error has occurred or your session is invalid, repeat the action according to the message. If repeating the action does not resolve the problem, check the network connection status. You might be able to recover your network connection by turning Wi-Fi off and then on again.

• Your session might be interrupted if you run Mobile Safari in the background or your iPad enters sleep mode while you are working with an Operational Content. If your session is interrupted, the data you were working on will be lost. You will also lose the data you were working on if you view another Operational Content or if you navigate to a page that is not part of Navigation Platform.

  Depending on the options selected when Navigation Platform was set up, a Suspend button might appear in the Operational Content Execution Window. If you click the Suspend button before logging out, the progress you have made is saved even if your session is interrupted or you navigate to another page.

• You cannot cut, copy, or paste characters in text boxes and text areas.

• Do not perform the following actions while the software keyboard is displayed:

  • Tap and hold a text box or text area

  • Scroll an area outside the software keyboard

  • Tap an area outside the software keyboard

  If you perform any of these actions with the software keyboard displayed, you will no longer be able to input text. To resume text input, you will need to dismiss the software keyboard and then display it again.

• When you enter single-byte alphanumeric characters in a text box or text area, the first character is automatically capitalized. If you want the first character to be a lowercase letter, tap the Shift key to release the shift.

• Emoji entered in text boxes or text areas might become garbled.

• Do not select any suggestion displayed by the autocorrect function. If you tap an autocorrect suggestion, you will no longer be able to input text. To resume text input, you will need to dismiss the software keyboard and then display it again.

• Usually, tapping outside the software keyboard dismisses the keyboard. If this does not happen, tap the button at the bottom right of the keyboard.

• Scrolling down through the entire Operational Content Execution Window might hide the header area (Tools menu, Logout button, etc.). Scroll up to display the header area again.

• If you close one tab in the browser while two are open, a blank area is displayed below the Operational Content Execution Window. To eliminate this blank area, resize the window (by, for example, rotating the window or by displaying the Bookmark bar).

• If your web browser displays an error message or buttons become unresponsive, close the window you are using, log in again, and then repeat the operation you were performing. If the problem re-occurs, contact maintenance personnel.

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