To handle an error:

1. Check the error message.
   Messages are output to the syslog file (event log in Windows). Check the messages.
   
2. Check the error information files listed below to see if they contain the same error messages that have been output to the syslog file (event log in Windows):
   
   • Extraction master error information file
   • Extraction node master error information file
   A message (KFRB00051-I or KFRB00052-I) is output when an error information file is swapped or closed during Datareplicator operation. If this message is used as the basis for making a backup copy, first check its contents.
   
3. Use the hdstrcedit command to edit the following files, analyze them, and then save the results:
   
   • Extraction master trace file
   • Extraction node master trace file
4. Take action that is appropriate to the message.
   For details about how to handle errors, see 9.1.2 Error handling methods.
   
5. Take appropriate action after correcting the error.
   Depending on the cause of the error, you might need to take some action that is appropriate to the process that resulted in the error. For details about the appropriate actions for each process that results in an error, see 9.1.3 Actions after correcting an error.
   Depending on the error, the source Datareplicator's process or shared memory (memory mapped file in Windows) might remain. In the UNIX edition of Datareplicator, any remaining processes or shared memory will be deleted when the Datareplicator is restarted.
   In the Windows edition of Datareplicator, use the following procedure to delete any remaining processes or memory mapped file:
   

   Step	Description
   1	Start the Task Manager, and on the Processes page obtain the ID of the Datareplicator process.
   2	Terminate the process with the process ID obtained in step 1: pdkill process-ID#
   3	Delete the memory mapped file under installation-directory\tmp\hde\spool\shm.

   #
   If you are using Datareplicator Extension, use the hdskill command instead of the pdkill command.
   

If you need to contact the system administrator about an error:

1. Obtain the following data:
   
   • Messages output to the syslog file (event log in Windows)
   • Source Datareplicator's status information
     Execute the hdestate command to obtain status information.
     
   • Core file (entire process's dump file)
     This file is output in the directory specified in the HDEPATH environment variable in the following format:
     

   core process-ID

   The process ID is used to identify the process resulting in an error.

   Note that, if the user who started the source Datareplicator does not have write permission for the directory specified in the HDEPATH environment variable, however, the core file is not created.

   • Memory mapped file (Windows edition)
   • Extraction master status file
   • Extraction server status file
   • Extraction master error information files
   • Extraction node master error information files
   • Extraction master trace files
   • Extraction node master trace file
   • Data linkage file
2. Check the nature of the error and take appropriate action.
   In the event of an internal conflict error, contact the customer support center.