This section describes the types of data required for checking the status when error occurred:

• Information required for investigating errors
  The data that must be acquired differs depending on the type of the error. This point describes the types of errors assumed on Service Platform and the list of data that must be acquired according to the type of error.
  
• Information required when you contact the system administrator or Maintenance Service
  Depending on the error contents, you must contact the system administrator or Maintenance Service. Maintenance Service is the inquiry contact as per the purchasing contract.
  When you contact the Maintenance Service, you might be required to acquire the data in addition to the information required for error investigation.
  

Organization of this section

7.2.1 Information required for investigating errors

7.2.2 Information required to contact the system administrator or the maintenance service