cannot get version information. reason code=aa....aa

aa....aa: Reason code

Description

An error occurred while acquiring the version information.

The command terminates with an error.

Action

Take action based on the reason codes described in aa....aa. The following table lists the reason codes described in aa....aa and the corresponding actions.

Table 19-39 List of reason codes described in KFCT76010-E

Reason code	Cause	Action
1	The settings of the environment variable CTMDIR are invalid.	Modify the environment variable CTMDIR appropriately.
2	An attempt to install has failed.	Re-install the Java application.
3	The settings of the environment variable CTMDIR are invalid or the installation has failed.	Modify the environment variable CTMDIR appropriately. Otherwise, re-install the Java application.