For a failure for which you need to contact the system administrator or a failure for which you do not understand the measures you need to take, collect the following failure information and contact the system administrator:

Note that '?' in the following file names indicates the number of files:

• Operation log (cjwmessage?.log or cjrmessage?.log)
• Exception log (cjwexception?_?.log or cjrexception?_?.log)
• Maintenance log (cjwmessage?.log or cjrmessage?.log)
• Communication log (cjwtransport?_?.log or cjrtransport?_?.log)
• Command operation log (cjwsimport?.log, cjwapt?.log)
• Command exception log (cjwsimportex?_?.log, cjwaptex?_?.log)
• Command maintenance log (cjwsimport?.log, cjwapt?.log)
• Trace based performance analysis
• User-program specific log (only when present)
• Common definition file (cjwconf.properties or cjrconf.properties)
• Process-wise definition file
• DD file for the Web Service (web.xml, cosminexus -jaxws.xml)
• System properties and system class path set for the server and client
• Standard output and standard error output of the server and client
• Cosminexus Component Container and the Web server log
• Information collected for failure, defined in Cosminexus Component Container:
  
  • User-defined file for the J2EE server
  • Maintenance information of the J2EE server
  • User-defined file of the server management commands
  • Maintenance information of the server management commands
  • Standard output and standard error output of the J2EE server
  • Cosminexus TPBroker log in the J2EE server
  • System properties and the system class path set in the EJB client application
  • Standard output and standard error output of the EJB client application

To obtain the collection information as specified in Cosminexus Component Container when a failure occurs, see 3.8.9 How to collect data in the uCosminexus Application Server Maintenance and Migration Guide.