Job Management Partner 1/Software Distribution Client Description and User's Guide

12.2.3 Failures in a program performing user-specific processing

This section describes the procedures when a failure occurs in a program performing user-specific processes. The following shows the applicable programs.

External program processing for installation

External program processing after market software installation.

External program processing for collection

Phenomena Method of investigation Cause and corrective actions

A program error occurs or the program receives signal and terminates abnormally. The process is stopped, and a status code is sent to the job management file of the JP1/Software Distribution Manager. Check the status code on the managing server side.
To check on machine where the failure occurred, view the following log files using the cat command.

For systems other than HP-UX
/NETMRDS/rdsprm/MAIN.LOGF
/NETMRDS/rdsprm/CF.LOGF

For HP-UX
/var/opt/NETMDMW/rdsprm/MAIN.LOGF
/var/opt/NETMDMW/rdsprm/CF.LOGF

Resolve the problem and retry.

The external program processing for installation does not end within the monitoring time. The installation did not end within the monitoring time specified in APWatchTimer of the registration file.
The installation is stopped, and the next installation process is being performed. The status of the package for which the installation process was stopped is sent to the managing server with the installation failure status code. For an external program pre-installation processing, re-distribute the package from the managing server after correcting the failure.
For an external program post-installation processing, check whether the package installation has been completed normally in the distribution-destination system.

If the package is installed correctly, change the status code of the package status file at the managing server as indicated below:

In the user resource status file, specify the status code to notify to the managing server.

Execute the rdsusnd command to send the file to the managing server.

For details on how to create the user resource status file, see 4.5.3 Reporting user resource status in PART 1.
If the installation has failed, re-distribute the package from the managing server.

The external program processing after market software installation does not end within the monitoring time. N/A Because the program product setup has been completed normally, there is no need to re-distribute the package. Re-execute the external program processing after market software installation, at the distribution-destination system.

Legend:

N/A: Not applicable

Phenomena	Method of investigation	Cause and corrective actions
A program error occurs or the program receives signal and terminates abnormally.	The process is stopped, and a status code is sent to the job management file of the JP1/Software Distribution Manager. Check the status code on the managing server side. To check on machine where the failure occurred, view the following log files using the cat command. For systems other than HP-UX /NETMRDS/rdsprm/MAIN.LOGF /NETMRDS/rdsprm/CF.LOGF For HP-UX /var/opt/NETMDMW/rdsprm/MAIN.LOGF /var/opt/NETMDMW/rdsprm/CF.LOGF	Resolve the problem and retry.
The external program processing for installation does not end within the monitoring time.	The installation did not end within the monitoring time specified in APWatchTimer of the registration file. The installation is stopped, and the next installation process is being performed. The status of the package for which the installation process was stopped is sent to the managing server with the installation failure status code.	For an external program pre-installation processing, re-distribute the package from the managing server after correcting the failure. For an external program post-installation processing, check whether the package installation has been completed normally in the distribution-destination system. If the package is installed correctly, change the status code of the package status file at the managing server as indicated below: In the user resource status file, specify the status code to notify to the managing server. Execute the rdsusnd command to send the file to the managing server. For details on how to create the user resource status file, see 4.5.3 Reporting user resource status in PART 1. If the installation has failed, re-distribute the package from the managing server.
The external program processing after market software installation does not end within the monitoring time.	N/A	Because the program product setup has been completed normally, there is no need to re-distribute the package. Re-execute the external program processing after market software installation, at the distribution-destination system.

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