Job Management Partner 1/Asset Information Manager Administrator's Guide

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3.5 FAQ (Creating and processing Items)

This section contains frequently asked questions about problems that can occur during Item creation and processing, and it also contains the answers to those questions, explaining the reasons for the problems and the corrective measures that can be considered."

Organization of this section
(1) Why are there no usable Items displayed in the New Item window, or why is it that Items cannot be created?
(2) How can I designate someone to approve Items while I am out?
(3) How can I determine the status of an Item application?
(4) How can I delete an Item application?

(1) Why are there no usable Items displayed in the New Item window, or why is it that Items cannot be created?

There might be no exhibit Items, or the user might not have official authority to create new Items. Either publish Items or assign official authority to the user who creates Items.

For details about how to publish Items, see 10.7.2 Setting an item to Exhibit or Not exhibit in the Planning and Setup Guide. For details about how to assign official authority to users, see 10.2.2(2) Registering and changing the target users in the Planning and Setup Guide.

(2) How can I designate someone to approve Items while I am out?

Specify a substitute from the Inbox window.

For details about how to specify a substitute, see 3.2.2 Specifying a substitute.

(3) How can I determine the status of an Item application?

You can check the status of an Item application from the Outbox window.

For details about checking Item status, see 3.3.1 Checking the status of a sent Item.

(4) How can I delete an Item application?

Pull back the Item from your Outbox window. However, if the Item has already been sent, you can pull it back only if it is still in the Inbox at the send destination. After pulling back the Item, delete it.

For details about pulling back Items, see 3.3.2 Pulling back sent Items. For details about deleting Items, see 3.3.5 Deleting Items.