Job Management Partner 1/Asset Information Manager Administrator's Guide

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3.1.3 Example of using the provided sample Items

The four sample Items provided on the New Item job menu are the Problem Report Form, Software Distribution Application Form, Equipment Deployment Request Form, and Equipment Order Request Form. These Items can be used individually, but they can also be used in pairs, such as the Problem Report Form and the Software Distribution Application Form, or the Equipment Deployment Request Form and the Equipment Order Request Form. This section presents examples of using the provided sample forms for problem resolution and for equipment deployment.

Organization of this subsection
(1) Resolving a problem by distributing software
(2) Ordering and deploying requested equipment

(1) Resolving a problem by distributing software

The following figure shows the flow of problem resolution using the provided sample Problem Report Form and Software Distribution Application Form Items to distribute software.

Figure 3-7 Flow of software distribution to resolve a problem

[Figure]

The following explains the Item operations for resolving a software problem.

(a) Problem Report Form

The Problem Report Form Item is used when a problem occurs with an asset. It executes processing to describe the problem, apply for and request resolution, resolve the problem, and confirm that the problem has been resolved.

The following are the operations performed by each of the workers involved with a Problem Report Form:

For details about how to create a Problem Report Form, see 3.1.2 Example of creating a Problem Report Form.

(b) Software Distribution Application Form

The Software Distribution Application Form Item is used to apply for distribution of software and to execute distribution and confirmation processing.

The following are the operations performed by each of the workers involved with a Software Distribution Application Form:

(2) Ordering and deploying requested equipment

The following figure shows the flow of using the provided sample Equipment Deployment Request Form and Equipment Order Request Form Items to deploy equipment.

Figure 3-8 Flow of equipment deployment

[Figure]

The following explains the Item operations for deploying equipment:

(a) Equipment Deployment Request Form

The Equipment Deployment Request Form Item is used to request deployment of new equipment. It executes the processing for application, request, distribution, and completion of deployment of equipment.

The following are the operations performed by each of the workers involved with an Equipment Deployment Request Form:

(b) Equipment Order Request Form

The Equipment Order Request Form Item is used to apply for, issue a purchase order for, provide, and confirm installation of equipment.

The following are the operations performed by each of the workers involved with an Equipment Order Request Form: