Job Management Partner 1/Asset Information Manager Planning and Setup Guide

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11.8 Principal causes of errors in the Web browser and how to handle them

In the event of an error, make sure that there is no problem in the execution environment of the Web browser that is used by the asset management system.

The possible causes and troubleshooting methods for each type of Web browser error are described below.

Organization of this section
(1) The Web browser terminated abnormally or hung up
(2) A communication error occurred
(3) The GUI is not correctly displayed
(4) The login window cannot be displayed
(5) Cannot log in
(6) Cannot download files
(7) Cannot display graphs
(8) Cannot display search results

(1) The Web browser terminated abnormally or hung up

The following are the possible causes:

(2) A communication error occurred

The following are the possible causes:

(3) The GUI is not correctly displayed

The following are the possible causes:

(4) The login window cannot be displayed

The following are the possible causes:

(5) Cannot log in

The following are the possible causes:

(6) Cannot download files

The following are the possible causes:

(7) Cannot display graphs

The following are the possible causes:

(8) Cannot display search results

The Web browser might have timed out. For details, visit Microsoft's website.

Additionally, when performing a search, shorten the search time by specifying a search condition that will not produce a large number of search results.