Job Management Partner 1/Asset Information Manager Planning and Setup Guide
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(1) The Web browser terminated abnormally or hung up
The following are the possible causes:
- The execution environment of the Web browser is invalid, or the registry or the prerequisite DLL was corrupted.
Correct the environment or re-install the Web browser.
- There is a problem with the Web browser version.
Use Microsoft Internet Explorer 6 SP1 or later, Windows Internet Explorer 7, Windows Internet Explorer 8, or Windows Internet Explorer 9.
- An error occurred in the plug-in, or there is a problem in the plug-in.
If a corrected version has been released, install the corrected version of the Web browser.
- An error occurred in the control contained in the contents, or there is a problem in the control contained in the contents.
If a corrected version has been released, install the corrected version of the Web browser.
- An error occurred in the script, or there is a problem in the script.
Check the operating status. Also, if a corrected version has been released, install the corrected version of the Web browser.
- There is a problem in the Web browser.
If a corrected version has been released, install the corrected version of the Web browser.
(2) A communication error occurred
The following are the possible causes:
- The routing table was corrupted, or a network error was caused by a communication port conflict with other software.
Restore the routing table to the undamaged state, or reset the communication ports so that there is no contention with other software.
- Microsoft Internet Information Services or the proxy server stopped, or an error occurred.
Check whether correct operation is taking place.
(3) The GUI is not correctly displayed
The following are the possible causes:
- The asset management database was corrupted by information rewriting through invalid access to the asset management database or by corruption of the logical database structure.
If backup data has been collected, use it to restore the asset management database to its original state.
If backup data has not been collected, initialize and re-create the asset management database.
- Active scripting is set to Disable.
From Internet Options of Microsoft Internet Explorer, on the Security tab, in the Security Settings dialog box, which opens when the Custom Level button is clicked, set Active scripting to Enable.
- Binary and script behaviors is set to Disable (for Windows Server 2003 SP1 or later and Windows XP SP2 or later).
From Internet Options of Microsoft Internet Explorer, on the Security tab, in the Security Settings dialog box, which opens when the Custom Level button is clicked, set Binary and script behaviors to Enable.
(4) The login window cannot be displayed
The following are the possible causes:
- World Wide Web Publishing Service is not running.
Check whether World Wide Web Publishing Service is active.
- Active scripting is set to Disable.
From Internet Options of Microsoft Internet Explorer, on the Security tab, in the Security Settings dialog box, which opens when the Custom Level button is clicked, set Active scripting to Enable.
(5) Cannot log in
The following are the possible causes:
- Allow per-session cookies is set to Disable.
Set Allow per-session cookies to Enable.
- Submit nonencrypted form data is set to Disable.
Set Submit nonencrypted form data to Enable.
- Allow META REFRESH is set to Disable (for Windows Server 2003).
Set Meta Refresh setting to Enable.
- The asset management server cannot connect to the asset management database.
Check whether the asset management server is connected to the asset management database.
(6) Cannot download files
The following are the possible causes:
- The extension of the file to be downloaded was not registered in MIME (for Windows Server 2008 or Windows Server 2003).
Register the extension of the file to be downloaded in MIME.
- In the Microsoft Internet Explorer settings, File download is set to Disable.
Set File download to Enable.
(7) Cannot display graphs
The following are the possible causes:
- Microsoft Office Web Components are not installed.
Install Microsoft Office Web Components on the user PC on which graphs are to be displayed.
You can obtain Microsoft Office Web Components by installing Microsoft Office 2003 or earlier, or by downloading Microsoft Office Web Components from Microsoft's website.
- ActiveX controls and plug-ins is set to Disable.
Set ActiveX controls and plug-ins to Enable.
(8) Cannot display search results
The Web browser might have timed out. For details, visit Microsoft's website.
Additionally, when performing a search, shorten the search time by specifying a search condition that will not produce a large number of search results.
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