For troubleshooting, view the log file located under Asset-Information-Manager-installation-folder\log.

When contacting Hitachi regarding an error in Asset Information Manager, execute the batch file provided with the product and provide the error information collected in a batch operation.

The procedure for executing the batch file to collect error information is described below. Obtain the error information at the machine where the asset management server is running. When executing an Asset Information Manager command in a 64-bit OS, you must execute it using the 32-bit command prompt. For the execution procedure, see F(2) Notes on executing commands and tasks in a 64-bit OS.

To obtain error information:

1. Log in to the asset management server as a user with administrator permissions.
2. Execute ASTTRBL.BAT.
   ASTTRBL.BAT is stored in the following folder:
   Asset-Information-Manager-installation-folder\exe
   The error information available at that point is output to the specified destination folder.
   

Format of the error information acquisition batch file (ASTTRBL.BAT)

The format of ASTTRBL.BAT is as follows:

 
ASTTRBL.BAT "output-destination-folder-name"

output-destination-folder-name

Specifies the full or relative path of the folder to which the acquired error information is to be output. Specification of an output destination folder name is mandatory.