Job Management Partner 1/Automatic Job Management System 3 System Design (Configuration) Guide

5.1 Preparing for failures

Problems might arise for a variety of reasons (JP1/AJS3, user program, OS, operator error, and so on). In case such problems occur, we recommend that you complete the following preparation before you start running JP1/AJS3.

Organization of this section

(1) Customize the data collection tool

(2) Check the JP1/Base, JP1/AJS, and OS versions

(1) Customize the data collection tool

JP1/AJS3 provides a data collection tool for collecting information when a problem occurs.

We recommend that you customize the data collection tool in line with your system operation, referring to 7.1 Collecting log data in the Job Management Partner 1/Automatic Job Management System 3 Configuration Guide 1 (in a Windows system) or 15.1 Collecting log data in the Job Management Partner 1/Automatic Job Management System 3 Configuration Guide 1 (in a UNIX system). In situations where the data collection tool cannot be used, you can collect the required information manually.

For the data that needs to be collected, see 1.3 Data to be collected when a problem occurs in the manual Job Management Partner 1/Automatic Job Management System 3 Troubleshooting.

Before any problems occur, make sure that you can collect data successfully using the data collection tool.

(2) Check the JP1/Base, JP1/AJS, and OS versions

To investigate the cause of a failure, you will need version information for JP1/Base, JP1/AJS, and the OS. When using support services, resolving the issue quickly depends on having a good understanding of the environment in which the problem occurred.

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