Job Management Partner 1/Integrated Management - Event Gateway for Network Node Manager i Description, User's Guide and Reference

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10.1 Troubleshooting procedure

The following is the procedure for handling problems in JP1/IM - EG for NNMi:

  1. Check the event
    Check the event at the time of an error. If a message has been displayed, check its contents. If you are able to identify the cause of the error, correct it according to the error handling procedure.

  2. Collect data
    If the error cannot be resolved in step 1, or in the event of an internal error or a communication error, you must collect the data needed to determine the cause of the error. See 10.3 Data to be collected in the event of an error and collect the required data.

  3. Investigate the problem
    Investigate the problem on the basis of the collected data and then isolate the problem or the extent of the problem.

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