13.1.1 General investigation procedure
The following figure shows the general procedure for investigating the cause of a poor response, and an application program timeout due to a poor response.
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![[Figure]](GRAPHICS/ZU131020.GIF)
- Examples of events
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A poor response was reported.
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Application program processing timed out due to a poor response.
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- Possible causes
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Accesses are concentrated on a specific EADS server.
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The size of the data is not suitable for storage.
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A non-EADS process is performing heavy processing.
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Requests are concentrated or have increased.
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- Angles of investigation using statistics
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Is the cause the EADS server, a user function, or the network?
Identify the cause of the poor response from the average user function internal processing time and the average user program processing time in a user function.
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- Error information needed for the investigation
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All EADS servers' statistics
For details about how to obtain statistics, see 11.13 Obtaining statistics.
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