12.3.1 Error information needed for root cause investigation

To investigate the cause of the problem, you need the error information listed below. In the event of a failure, the system operation administrator must obtain this error information.

You use the eztool snapshot command to collect logs and property files in a single batch operation.

• Message logs

  The message log files contain message logs for checking operations and monitoring errors.

• Statistics

  The statistics file contains statistics, including those used for re-evaluating tuning, measuring performance, and re-estimating resources.

• Thread dumps

  Thread dumps contain information about the threads running in Java processes.

  Obtain thread dumps as needed.

• Core dumps

  If an EADS server is shut down, a core dump is output immediately under the management directory. Its file name is core.[PID].^#

  Make note of the available disk space because no limit is set for the size of core dumps output by EADS servers.

  #

  [PID]: EADS server's process ID

Also obtain the following property files in the event of a failure:

• All property files under management-directory/conf

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