12.3.1 Error information needed for root cause investigation
To investigate the cause of the problem, you need the error information listed below. In the event of a failure, the system operation administrator must obtain this error information.
You use the eztool snapshot command to collect logs and property files in a single batch operation.
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Message logs
The message log files contain message logs for checking operations and monitoring errors.
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Statistics
The statistics file contains statistics, including those used for re-evaluating tuning, measuring performance, and re-estimating resources.
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Thread dumps
Thread dumps contain information about the threads running in Java processes.
Obtain thread dumps as needed.
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Core dumps
If an EADS server is shut down, a core dump is output immediately under the management directory. Its file name is core.[PID].#
Make note of the available disk space because no limit is set for the size of core dumps output by EADS servers.
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[PID]: EADS server's process ID
Also obtain the following property files in the event of a failure:
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All property files under management-directory/conf