Job Management Partner 1/Client Security Control Description, User's Guide and Operator's Guide

18.3 Common problems and their solutions

This section describes the leading causes of problems in the client security control system, and how to resolve them.

The following table lists the leading causes and solutions for problems that occur in the client security control system.

Table 18-4 Causes and solutions for problems in the client security control system

Problem Cause Solution

When judging the security level of a client, the security level is judged as Unknown for all judgment items. Software inventory information has not been collected from JP1/Software Distribution Client. Use one of the following methods to provide software inventory information about JP1/Software Distribution Client:

Provide inventory information from the client
In the client setup window of JP1/Software Distribution, on the System Conditions page, select the When the system is changed,
inventory information is notified to Higher System check box.^#1

Provide inventory information from the manager
In JP1/Software Distribution Manager, execute the Get software information from client job with Search all software specified.^#2

JP1/CSC - Manager setup fails, and the following message is output to the log file: KDSL1001-E An attempt to create client security management information has failed The AIM database (Embedded RDB^#3) has insufficient capacity. Create an AIM database that has a capacity of at least 101 MB.^#4

The number of assets in the Device List of AIM does not match the number of assets displayed when PC Security Level Management is selected. There are two potential causes:

Inventory was taken by executing a task.

The Asset Information Synchronous Service service was started while the JP1/CSC - Manager service was stopped.

Execute the cscsetup command.^#5

#1

For details about the client setup windows for JP1/Software Distribution, see the manual Job Management Partner 1/Software Distribution Setup Guide, for Windows Systems.

Note that this solution requires JP1/Software Distribution Client to be upgraded after the settings have been changed. If you do not want to upgrade JP1/Software Distribution Client, take action as described in Provide inventory information from the manager.

#2

For details about the Get software information from client job, see the manual Job Management Partner 1/Software Distribution Administrator's Guide Volume 1, for Windows Systems.

#3

The Embedded RDB is an embedded relational database provided by Asset Information Manager.

#4

For details about the AIM database, see the manual Job Management Partner 1/Asset Information Manager Planning and Setup Guide.

#5

For details about the cscsetup command, see cscsetup (sets up JP1/CSC - Manager) in 15. Commands.

Problem	Cause	Solution
When judging the security level of a client, the security level is judged as Unknown for all judgment items.	Software inventory information has not been collected from JP1/Software Distribution Client.	Use one of the following methods to provide software inventory information about JP1/Software Distribution Client: Provide inventory information from the client In the client setup window of JP1/Software Distribution, on the System Conditions page, select the When the system is changed, inventory information is notified to Higher System check box.^#1 Provide inventory information from the manager In JP1/Software Distribution Manager, execute the Get software information from client job with Search all software specified.^#2
JP1/CSC - Manager setup fails, and the following message is output to the log file: KDSL1001-E An attempt to create client security management information has failed	The AIM database (Embedded RDB^#3) has insufficient capacity.	Create an AIM database that has a capacity of at least 101 MB.^#4
The number of assets in the Device List of AIM does not match the number of assets displayed when PC Security Level Management is selected.	There are two potential causes: Inventory was taken by executing a task. The Asset Information Synchronous Service service was started while the JP1/CSC - Manager service was stopped.	Execute the cscsetup command.^#5

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