Job Management Partner 1/Integrated Management - Manager Overview and System Design Guide

1.4.3 Error investigation

JP1/IM - Manager simplifies the investigation of problems occurring in the system by integrating the diagnostic processing into a unified flow of operations based on the Central Console or Central Scope.

Organization of this subsection

(1) Error investigation with the Central Console

(2) Error investigation with the Central Scope

(1) Error investigation with the Central Console

The following describes the diagnostic and troubleshooting processing when using the Central Console.

(a) Event details

First of all, check the details of the detected error event. If you register action methods and procedures in advance, the initial response will be smoother and faster.

Figure 1-16 Troubleshooting advice (event guide information) provided in the Guide area

(b) Event search

For some problems, you might want to investigate not only the error-notification event but also related events leading up to the event in question, to see what was happening generally at the time the error occurred. In such cases, you can perform an event search.

(c) Event investigation

After verifying the general circumstances by checking the event details and conducting an event search, investigate each event.

From a displayed JP1 event, you can launch the appropriate management application and move by intuitive operation from the monitoring window to the investigation window to begin your diagnosis. You can also execute Windows and UNIX commands on an agent host directly from the Central Console. This makes it easy to perform simple checks or tests because you can execute commands without having to connect to the agent host by telnet or other means.

Figure 1-17 Operations performed from JP1/IM - Manager

(2) Error investigation with the Central Scope

When investigating an error using the Central Scope, first identify the error source, and then link to the Central Console to investigate further.

The following describes the diagnostic and troubleshooting processing when using the Central Scope.

(a) Identifying the source and extent of an error

When an error occurs in the system, the icons representing the affected nodes change to error status in the Monitoring Tree window and Visual Monitoring window. Starting from the top of the tree, you can check which nodes have error status and identify the resource in which the problem occurred.

Figure 1-18 Identifying the error source

Guide information is a useful means of checking where a problem occurred. The guide function allows you to register operating know-how including troubleshooting procedures for specific problems, and examples of past situations in which certain errors have occurred. Although responding appropriately to whatever problems occur in a diverse range of resources is never easy, the guidance offered by the guide function goes some way toward reducing the system administrator's workload.

Note

Guide information must be registered before it can be viewed. For details about guide information, see 4.7 Guide function in this manual and 5.6 Editing guide information in the Job Management Partner 1/Integrated Management - Manager Configuration Guide.

Figure 1-19 Troubleshooting advice provided by the guide function

(b) Identifying events that caused the error

After you have identified the node that is in error status, you can discover what event caused the problem.

Select the node that is in error status, and then click the Search Status-Change Events command. The Event Console window opens with the Search Events page displayed. This page lists the JP1 events that caused the node to change to error status.

Figure 1-20 Identifying events that caused the error

(c) Investigating the error

After you have identified the node in which an error occurred, you can discover what event caused the problem. To locate the event, use the Central Console. By linking to the Central Console, you can investigate the nature of the error that triggered the JP1 event.

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