Job Management Partner 1/Performance Management - Agent Option for Virtual Machine Description, User's Guide and Reference

7.1 Error handling procedures

This section describes the procedure to follow when a problem occurs in Performance Management.

Checking the event

Check the following details:

What was happening when the problem occurred

Message content (if a message has been output)

Log information, such as the common message log

For the cause of each message and the action to take, see 6. Messages. For details about the log information that is output by Performance Management, see 7.3 Log information.

Collecting data

You need to collect data to investigate the cause of the problem. See 7.4 Data collected when a problem occurs and 7.5 How to collect data, and collect the necessary data.

Investigating the problem

Based on the collected data, investigate the cause of the problem, and identify the area where the problem occurred and its scope.

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